Shipping & Delivery Policy

KUUL’s initial Founder Launch is intended for customers across Australia. Delivery availability and any applicable charges will depend on the delivery address.

Chairs reserved during our Founder Launch are currently expected to be delivered between January and February 2027.

This is an estimated delivery window, not a guaranteed date. Delivery may be affected by manufacturing schedules, international freight, customs clearance and local transport arrangements.

We will keep customers informed of significant changes to the expected delivery timeframe.

A$10 per chair secures your reservation and locks in your Founder Price.

A reservation does not mean your chair is currently in stock or ready for immediate dispatch.

Your remaining balance is debited automatically from your saved payment method on 2 December 2026.

Your A$10 reservation is fully refundable if you cancel by 11:59pm AEDT on 1 December 2026. After that, it is non-refundable.

Any applicable shipping charges will be displayed at checkout or confirmed before you commit to the remaining payment.

Shipping charges may vary depending on your delivery location.

If delivery is unavailable to your address, we will contact you to discuss your options, including a refund.

Once your chair is ready for dispatch, we will send you a shipping confirmation with tracking details where available.

Delivery times following dispatch may vary depending on your location and the delivery provider.

If you need to update your delivery address, please contact us as early as possible. Address changes may not be possible once an order has been dispatched.

If your delivery is delayed, lost, damaged or arrives incomplete, please contact us so we can investigate and arrange an appropriate resolution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.