Returns, Refunds & Warranty

You can assemble and reasonably use your KUUL chair indoors for 14 days from the date of delivery.

If it isn’t right for you, you can request a voluntary return within the 14-day trial period.

To qualify for the voluntary Comfort Trial:

• The chair must be clean, complete and free from damage beyond reasonable trial use.
• All original components and accessories must be included.
• The chair must be securely disassembled and repackaged for return, preferably using its original packaging.
• You must contact KUUL within the 14-day period to request your return.

Comfort Trial return costs:

• A flat A$49 restocking and processing fee per returned chair (including GST) applies.
• You are responsible for the return courier cost, in addition to the A$49 fee. No courier fee applies if you use an approved drop-off (Option A below).
• The A$49 fee may be deducted from your refund.

Once your return is approved, we’ll provide instructions and a reasonable return deadline, normally within 14 days of approval.

These conditions apply to voluntary Comfort Trial returns and do not restrict your rights under the Australian Consumer Law.

Changed your mind but haven’t opened your chair?

You can request a return within 30 calendar days of delivery, provided the chair is:

• Unopened and unassembled.
• Unused and in its original packaging.
• Complete, including all parts and accessories.
• In packaging suitable for safe return transport.

• No restocking or processing fee.
• You pay the return freight.
• Returns must be authorised by KUUL before being sent.

The return options and refund arrangements below also apply.

For both Comfort Trial and unopened returns, you can choose one of three options once your return is approved.

Option A — Drop-off

Deliver the chair to a KUUL-authorised Australian returns facility, with our prior approval.

• No return courier fee applies.
• The A$49 restocking fee still applies to assembled Comfort Trial returns.
• You’ll need to arrange transport to the facility.

Option B — Your own courier

Arrange and pay for your preferred courier to deliver the chair to the authorised return address we provide.

Option C — KUUL-arranged collection

• We’ll obtain a return courier quote and confirm the actual freight charge with you before booking.
• We don’t add any markup to the freight charge.
• With your agreement, the charge can be deducted from your refund.

Please contact us before sending or dropping off your chair. We’ll share return instructions and the designated return address, so your chair can be scheduled to be received.

For approved voluntary returns:

• We refund the amount you paid for the returned chair, including any applicable product discounts.
• Comfort Trial returns (assembled chairs): a flat A$49 restocking and processing fee per chair (including GST) may be deducted from your refund.
• 30-Day Unopened Returns: no restocking or processing fee.
• Return freight is paid by the customer, unless you use an approved drop-off.
• If KUUL arranges collection, the confirmed freight charge can be deducted from your refund with your agreement.
• Original delivery charges are not refunded.
• If a return leaves fewer than two chairs on a free-delivery order, the standard delivery fee for the remaining order may be deducted (see Free delivery and partial returns below).

If an order contains multiple chairs, we’ll calculate the refund for the chair or chairs being returned and explain any applicable promotional adjustments.

Returns involving damage beyond reasonable trial use, missing components or incomplete packages will be assessed individually. We’ll contact you before deciding how to proceed.

These voluntary-return fees and conditions apply only to change-of-mind and Comfort Trial returns. They do not apply where you are entitled to a remedy under the Australian Consumer Law, and they do not limit your consumer guarantees.

1. Contact us at support@kuulchairs.com or WhatsApp +61 489 182 885, including your order number.
2. Tell us whether your chair is unopened or has been assembled, and which return option you prefer.
3. We’ll confirm eligibility and provide the relevant instructions.
4. Return the chair as instructed. We’ll inspect it and process your eligible refund.

Please contact us before returning your chair, as we want to make sure it’s scheduled to be received.

If your chair arrives damaged, develops a fault or isn’t what you ordered, please contact KUUL. This is handled separately from our voluntary returns policy.

Depending on the issue and your rights under the Australian Consumer Law, we’ll arrange an appropriate remedy, which may include:

• Supplying a replacement component.
• Repairing the chair.
• Replacing the chair.
• Providing a partial or full refund where appropriate.

For a major failure, you may be entitled to choose a refund or replacement.

You won’t be charged restocking fees or applicable return transport costs for remedies required under Australian Consumer Law.

Where a faulty chair is too large, heavy or difficult to return, we’ll arrange or pay for collection as required by law. You do not need the original packaging to exercise your statutory rights.

Please provide your order details and, where practical, photographs or a short video to help us assess the issue.

There is no 14-day or 30-day deadline for exercising your Australian Consumer Law rights.

Once we’ve received and inspected an approved voluntary return, we aim to initiate your refund within 5–7 business days.

Refunds are issued to your original payment method wherever possible. Your bank or payment provider may take additional time to make the funds available.

For faulty goods, refunds will be arranged within a reasonable time in accordance with your Australian Consumer Law rights.

If you purchased using Afterpay or Zip, approved refunds will be processed through the original payment provider.

The provider will update your payment schedule or refund any applicable payments according to its procedures.

Refunds are calculated using the amount actually paid for the returned chair.

Promotional savings and discount codes cannot be exchanged for cash. Referral rewards associated with returned or cancelled purchases may also be reversed or adjusted in accordance with the referral programme terms.

Free delivery on orders of two or more chairs is conditional on retaining at least two chairs.

If a voluntary return reduces your order to fewer than two chairs, the standard delivery fee that would have applied to the remaining order may be deducted from your refund. This adjustment is made only once per order, not for each returned chair.

Example

You buy two chairs at A$499 each and qualify for free delivery, then return one unopened chair. If standard delivery for a single chair to your postcode is A$39:

Return freight is paid separately. If the returned chair has been assembled under the Comfort Trial, the A$49 restocking fee also applies.

This adjustment does not apply to returns or remedies required under the Australian Consumer Law.

Any product discounts or referral rewards connected to the returned chair will be assessed according to the promotion’s terms.

If you’ve placed an A$10 Founders reservation, you can cancel it for a full refund up to 11:59pm AEDT on 1 December 2026.

• No cancellation fee before the cutoff.
• After the cutoff, the A$10 is non-refundable and your remaining balance is debited automatically on 2 December 2026.
• Refunds are returned to your original payment method.
• Please allow up to 10 business days for the funds to appear, depending on your bank.

Once your remaining balance is paid, your reservation becomes a fully paid Founders preorder.

Founders chairs are offered as preorders, and their estimated production and delivery timeframes will be communicated before purchase.

If you’d like to cancel a fully paid preorder before dispatch, please contact KUUL. Your request will be handled according to the preorder terms disclosed at checkout and your applicable consumer rights.

If KUUL cannot fulfil your order and you are entitled to cancel, we’ll arrange the appropriate refund.

Once your chair is delivered, the same Comfort Trial, unopened-return policy, warranty and Australian Consumer Law protections apply.

If you’d like to change your selected chair model before dispatch, contact us as early as possible.

Changes are subject to availability and production status. We’ll confirm any price difference before proceeding.

Every new KUUL chair purchased directly from KUUL and delivered in Australia includes our 3-Year Parts Replacement Warranty.

This voluntary warranty applies to covered manufacturing defects that appear within three years of the original delivery date.

Manufacturing defects affecting the chair’s components, including:

• Frame and wheelbase.
• Reclining and adjustment mechanisms.
• Gas lift.
• Armrests and their adjustment mechanisms.
• Castors and wheels.
• Mesh and upholstery materials.

Where a covered manufacturing defect affects your chair, KUUL will provide the appropriate replacement component free of charge, including standard delivery.

The voluntary warranty does not cover damage or deterioration caused by:

• Normal wear and tear that is not the result of a manufacturing defect.
• Accidents, misuse or improper handling.
• Assembly or use contrary to the supplied instructions, where this causes the problem.
• Unauthorised modifications or repairs that cause damage.
• Cosmetic wear or marks arising from normal use rather than a manufacturing defect.

These exclusions do not limit your Australian Consumer Law rights, including rights relating to premature failure, durability or acceptable quality.

We’ll work with you to identify the issue and determine an appropriate solution. For an approved parts warranty claim:

1. We’ll identify the affected component.
2. We’ll arrange a replacement part at no charge.
3. Where suitable, we’ll provide fitting instructions or other assistance.
4. If a replacement part isn’t an appropriate solution, we’ll work with you on an alternative remedy.

Some repairs may require professional assistance. You won’t be required to perform unsafe repairs yourself.

Replacement-part dispatch times depend on stock availability. We’ll keep you updated on the expected timeframe.

Where the Australian Consumer Law entitles you to a repair, replacement or refund, those rights take priority.

Contact our support team with:

• Your order number or other proof of purchase.
• The email address associated with your order.
• A brief description of the issue.
• Photos or a short video, where practical.

Email: support@kuulchairs.com
WhatsApp: +61 489 182 885

We aim to acknowledge warranty enquiries within 1–2 business days.

We’ll assess the claim and explain the next steps. You do not need to contact our manufacturer directly.

KUUL covers the cost of approved replacement parts and their standard delivery under this warranty.

Customers ordinarily bear their own incidental costs of contacting KUUL, such as internet or telephone charges.

If a claim requires an expense that KUUL agrees to reimburse, contact us before incurring the expense where practicable. Keep the receipt and submit it to support@kuulchairs.com with your claim reference.

Any return, collection or other costs that KUUL is legally required to cover under the Australian Consumer Law will be covered or reimbursed as applicable.

KUUL LIFESTYLE PTY LTD trading as KUUL
ABN: 85 703 560 909
ACN: 703 560 909
Business address: Unit 403, 1 Chippendale Way, Chippendale NSW 2008, Australia
Phone / WhatsApp: +61 489 182 885
Email: support@kuulchairs.com

Warranty claims can be submitted using the contact details above.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by KUUL’s 3-Year Parts Replacement Warranty and voluntary returns policies are in addition to your other rights and remedies under Australian law.

Your statutory consumer guarantees may continue to apply after our voluntary warranty or return periods have ended.