Privacy Policy

This policy explains how KUUL LIFESTYLE PTY LTD (ABN 85 703 560 909, ACN 703 560 909), trading as KUUL, collects, uses, shares and protects your personal information.

It applies to kuulchairs.com, our online store at shop.kuulchairs.com, and any contact you have with us by email, WhatsApp or phone.

We handle personal information in line with the Australian Privacy Principles.

KUUL LIFESTYLE PTY LTD
Unit 403, 1 Chippendale Way, Chippendale NSW 2008, Australia
Email: support@kuulchairs.com
WhatsApp: +61 489 182 885

• Your name, email address, phone number and delivery address.
• Order and reservation details, including the chairs, colours and options you choose.
• Messages you send us by email, WhatsApp, our forms or the chat assistant.
• Warranty claim details, including photos and videos you choose to send.
• Business enquiry details, such as your company name and the number of chairs you need.

Payments are processed by Shopify and the payment providers you choose at checkout, such as Shop Pay, PayPal, Afterpay or Zip.

We do not see or store your full card number.

When you visit our website, we and our analytics providers collect information such as pages viewed, items added to your cart, device and browser type, approximate location from your IP address, and how you reached our site.

See Cookies and analytics below for more detail.

• To process reservations, orders, payments and refunds.
• To arrange delivery and send order and shipping updates.
• To answer questions and provide customer support.
• To assess returns, warranty claims and Australian Consumer Law remedies.
• To understand how our website is used and improve it.
• To send marketing, where you have agreed or where the law allows. You can unsubscribe at any time.
• To meet legal, tax and accounting obligations, and to prevent fraud.

We only send marketing messages in line with the Spam Act 2003. Every marketing email includes an unsubscribe link, or you can ask us to stop by contacting support@kuulchairs.com.

Order, delivery and warranty messages are not marketing and will still be sent while your order or claim is active.

We do not sell your personal information. We share it only with providers that help us run KUUL:

• Shopify: online store, checkout, customer accounts and order records.
• Downpay: Founders Price reservations through Shopify.
• Payment providers: Shop Pay, PayPal, Afterpay, Zip and others offered at checkout.
• Vercel: website hosting, Web Analytics and Speed Insights.
• Google: Google Analytics, through Google Tag Manager and Shopify’s Google & YouTube integration.
• OpenAI: processes messages sent to our chat assistant.
• Resend: sends emails from our business enquiry and warranty claim forms, including attached photos.
• Hostinger: our business email.
• Brevo / PushOwl: customer-event and notification tools connected to our Shopify store.
• Delivery partners: carriers and fulfilment providers we appoint to deliver your order.
• WhatsApp (Meta): if you choose to contact us on WhatsApp.

We may also disclose information where required by law, to protect our rights, or to professional advisers such as our accountant or lawyer.

If KUUL’s business is sold or restructured, personal information may be transferred to the new owner under this policy.

The “Ask Anything” assistant is powered by OpenAI. When you send a message, it is transmitted to OpenAI with up to 20 earlier messages from the same conversation, so the assistant can reply in context.

KUUL does not keep a separate database of chat conversations. Your conversation is saved in your browser for the current tab session and clears when you close it.

OpenAI may retain messages for up to 30 days for safety and abuse monitoring, in line with its API policies.

Don’t share payment details, passwords or sensitive health information in the chat. For anything about a specific order, contact our team directly.

• Google Analytics, loaded through Google Tag Manager, to measure page views, product views and cart activity.
• Vercel Web Analytics and Speed Insights, to measure website traffic and performance.
• Shopify cookies, needed for your cart, checkout and account.
• Browser storage, to remember your cart, chat session and referral link.

You can block or delete cookies in your browser settings. Some features, such as the cart and checkout, may not work without them.

You can also opt out of Google Analytics using Google’s browser add-on.

Some of our providers store or process personal information outside Australia, mainly in the United States. This includes Shopify, Vercel, Google, OpenAI and Resend.

Other providers may process information in other countries where they or their sub-processors operate.

We choose established providers and take reasonable steps to ensure they handle personal information in a way consistent with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using reputable providers with secure, encrypted connections.

No online service is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the regulator as required by law.

We keep order and warranty records for at least the length of your warranty, and financial records for as long as tax law requires, usually five years.

We delete or de-identify personal information when we no longer need it.

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing support@kuulchairs.com. We will respond within 30 days.

You can also ask us to delete your information, unless we need to keep it for legal or warranty reasons.

If you have a privacy concern, please contact us first. We will investigate and reply within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.